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We believe that business is based on service to others and the mutual benefit of that service. Accolade operates on the following underlying principles:
- Our organization was formed to provide a valuable service to the community by offering quality, one-on-one, individualized academic instruction to all those in need of assistance and to those who want to further their academic career or enhancement.
- We are a for-profit organization who engages in the welfare of our community through the donation of time, tutoring services, and money.
- We work with parents, students, and community leaders in education to help build a better tomorrow for our students and create well-prepared academic young minds who will lead us into the future and lead productive, fulfilling lives.
- We recognize that the product of any business is the business itself. We are committed to continuous progress and development in our business model to meet the needs of our customers, students, tutors, and investors.
- We will foster economic development in our community through the provision of jobs and services. Accolade will act as an intermediary employment agency between tutors and clients. Services will be provided under the safety of our umbrella to ensure high standards of quality, safety, and fulfillment of financial obligations.
Accolade is customer-focused and responsive to the needs of our students and changing patterns in academia. We are also tutor-focused and we strongly value the contributions that our individual tutors make to our business.
- We believe that the work we do is a reflection of who we are.
- We provide quality services at competitive rates.
- We provide clear written guidelines for our clients and students to provide the best possible results of our services by implementing policies that lead to favorable, predictable outcomes in the learning experience of our students.
- We also provide clear written guidelines to establish best practices and procedures for our tutors to ensure the delivery of quality instruction and conscientious service towards our clients and students.
- We actively seek tutors with experience, strong academic standing, and an understanding of student dynamics and learning techniques, to provide excellence in instruction and present varying modes of teaching strategies.
- We challenge our policies, procedures, and processes to ensure that we are providing effective, top-notch tutoring services to our customers and maintaining customer satisfaction and relations.
- We continually evaluate our business processes to create and support an environment that improves customer and employee satisfaction.
- We encourage management and staff to demonstrate responsiveness and flexibility in servicing customer needs and solving customer problems.
- We strive to promote a positive image of our organization and its tutors at all times throughout the community and to leaders and professionals in education today.
- We demonstrate accountability to those we serve by taking responsibility for our actions, and we encourage our clients and tutors to work together to close the gap in any disparities that may exist regarding student needs and scheduling issues.
- We support open communication at every level of our business processes and the opportunity to change and improve our initiatives and tactics.
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